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What You Agree to When You Use DHK Wine

These terms set out the rules for your account with us — how it opens, how deposits work through bKash, Nagad, and Rocket, and what we both expect.

bKash, Nagad, Rocket deposits coveredAccount access subject to local lawApplies to all DHK Wine servicesLive casino and slots
DHK Wine What You Agree to When You Use DHK Wine
ACCOUNT SECURITY AND DATA

How We Protect Your Account and Data

Account security at DHK Wine runs through several layers — starting with the OTP you verify at registration and continuing with the identity checks tied to your bKash, Nagad, or Rocket wallet. We hold your account data only as long as necessary for the purposes described in these terms, and we don't share it with third parties outside of what's required to process your transactions or meet legal obligations in applicable regions.

Identity Verification

Your account is linked to the mobile wallet you register with. Any change to your payment method triggers a re-verification step before withdrawals are processed.

Data Retention

We retain your account and transaction records for the period required under applicable regulations. You can request a summary of your held data through the support team.

Account Access Control

Login is protected by OTP at each session. If you suspect unauthorised access, use the account lock option in settings and contact support immediately.

Requesting Changes

To update your registered details or query what data we hold, contact support with your account ID. We aim to respond within the window stated in our privacy terms.

TERMS QUERIES AND CONTACT

Reach Us About Your Account Terms

If any part of these terms is unclear — whether it's about a payment hold, an account restriction, or a clause you want explained — our support team handles those questions directly. You don't need to guess; just get in touch through the channel that works for you.

Live Chat Open the chat window from your account dashboard. Available during published hours — response times are shown in the chat widget before you start.
Email Support Send account and terms questions to our support address listed in your account settings. Include your registered mobile number for faster handling.
In-App Help The Easy Support Center in your account menu covers common terms questions. Use it first for quick answers about payment holds or account conditions.

Common Questions About These Terms

These are the questions we hear most from people reading through the terms for the first time. If yours isn't here, the Easy Support Center or live chat can take it further.

Yes. Every transaction through bKash, Nagad, or Rocket falls under these terms. The payment must come from a wallet registered in your own name for it to be accepted.

We will notify you before any material change takes effect. Continuing to use your account after the notification window counts as your acceptance of the updated terms.

Access depends on local law and eligible regions. If your location does not permit use of this platform, you are responsible for knowing that before you open an account with us.

Contact our support team with your account ID. We'll provide a summary of the data we hold within the timeframe stated in our data terms.

Use the account lock option in your settings straight away, then contact support through live chat or email. Include your registered mobile number so we can verify and act quickly.

Yes. We may suspend or restrict access if activity on your account conflicts with these terms — including payment mismatches or identity verification failures.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.